Terms & Conditions
We are CheerTravel Ltd (“CheerTravel”, “us”, “we”) and we are a franchise of Travel Counsellors Limited (ATOL protected by the Civil Aviation Authority under ATOL number 6751). You can find Travel Counsellors' full Terms and Conditions here.
When making a booking with CheerTravel, you will be bound by both the Travel Counsellors Terms and Conditions as well as the Cheer Terms and Conditions as set out here. In the event of any conflict between the two, the Travel Counsellors Terms and Conditions shall take precedence.
Making a Booking
By making a booking with us, the first name person on the booking (“Group Leader”) agrees on behalf of all persons detailed on the booking that:
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He/she has read these CheerTravel Terms and Conditions and the Travel Counsellors Terms and Conditions and agrees to be bound by them;
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All persons named on the booking (“Participants”) who are under the age of 18 and are travelling without a parent or authorised adult have provided a signed Parental Consent Form authorising participation in the trip;
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The Group Leader is authorised to act on behalf of all Participants in the trip and shall be the sole point of contact for CheerTravel in respect of all aspects of the booking (except where participants have booked travel services directly with CheerTravel, in which case the lead name person on the booking/s shall be so authorised to liaise with CheerTravel in respect of those bookings only).
Types of Booking
CheerTravel offers different combinations of travel services to offer full flexibility and we use different terms to describe them.
Spectator Package – Where spectators book a combination of flights (or other transport arrangements), accommodation or car hire and any other tourist services which create a ‘Package’.
Coaches & Athletes Package – Where coaches and athletes, as a group, book a combination of flights (or other transport arrangements), accommodation or car hire and any other tourist services which create a ‘Package’
Full Group Package – Where spectators, coaches and athletes, as an entire group, book a combination of flights (or other transport arrangements), accommodation or car hire and any other tourist services, which create a ‘Package’.
For all the above CheerTravel ‘Packages’, see ‘Travel Counsellors Package’ in the Travel Counsellors Terms and Conditions for further information about your rights and our responsibilities.
Hybrid – Where spectators, coaches and/or athletes all book the same flights (or other transport arrangements), as a group, but spectators arrange any other travel services, including accommodation, separately, either via CheerTravel or other third party.
Where spectators, coaches and/or athletes book only one travel service with us (as described in the Hybrid model), these bookings will be treated as ‘Single Component’ bookings. Please see the relevant section in the Travel Counsellors Terms and Conditions.
Payment
The final balance of the cost of your arrangements is due 12 weeks prior to your departure. The exact date will be detailed on your booking confirmation. If we do not receive the final balance in full and on time, we reserve the right to treat your booking as cancelled by you. We will remind you of your balance due date prior to this deadline.
Please note that all CheerTravel Packages and Single Component bookings exclude competition fees, ESTA visas and travel insurance.
Changes
Please note that the below fees may be charged in addition to any amendment fees set out in the Travel Counsellors Terms and Conditions. We will notify you of the exact fees payable at the time of the requested amendment.
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Up until the 30th November, up to 20% of a group booking passenger list can change/deviate a flight date without an administration fee from CheerTravel. The Group Leader will be responsible for any price difference incurred by making the change, such as increases levied by the airline or any other supplier used to fulfil your reservation. All differences in fares must be paid at the time of change.
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Between the 1st December - 31st January, a £50 per person administration fee will be charged for any requested amendment to your booking, plus any price difference incurred by making the change from the airline/supplier.
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From the 1st February, a £200 per person admin fee will be charged for any requested amendment, plus any price difference incurred by making the change from the airline/supplier.
Our Responsibilities
CheerTravel is not liable for any changes to the competition time, location or event status. If a competition is cancelled, the booking/s still stand and would be subject to the applicable cancellation charges if you decided not to proceed. We recommend having adequate insurance in place to cover you where these circumstances may arise.
We will always endeavour to achieve the best outcome for you and your group where possible.